CX & Support

Tidio vs. One Pilot: Tool Comparison

Considering adding either Tidio or One Pilot to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Tidio and One Pilot to see which one is right for your ecommerce brand.
- Deploy AI chatbots for instant customer support and lead capture 24/7. - Engage visitors in real-time with live chat directly on your ecommerce site. - Automate communication with predefined triggers for cart abandonment and upsells. - Analyze visitor behavior with real-time tracking for personalized interactions. - Seamlessly integrate with major ecommerce platforms for a unified workflow. - Customize chat widgets to align with your brand’s aesthetics and messaging.
- Leverage AI and human expertise to manage customer support tickets efficiently. - Offer 24/7 multichannel support, including email, chat, and social media. - Automate common queries with AI while escalating complex issues to humans. - Integrate seamlessly with major ecommerce platforms for a cohesive workflow. - Provide real-time analytics to monitor customer satisfaction and team performance. - Customize support solutions to fit your brand's unique needs and challenges.
Tidio's pricing starts at $19 per month for the Communicator plan, which includes live chat, chatbots, and email support features. The plans are structured with increasing levels of functionality, ranging from the $19 per month Communicator plan up to the custom-priced Tidio+ plan for more advanced needs.
One Pilot's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
Tidio seamlessly integrates with various platforms and services, enhancing communication and marketing strategies. Notable integrations include: - Shopify - WordPress - Squarespace - WIX - Magento - BigCommerce - PrestaShop - WooCommerce
One Pilot is engineered to enhance customer support through seamless integrations with leading ecommerce and support platforms. Popular integrations include: - Shopify - Magento - WooCommerce - BigCommerce - Zendesk - Freshdesk
These highlight D2C brands from our database all currently leverage 
Tidio
 in their tech stack:
Dose
Dose crafts expertly formulated organic wellness shots, combining potent, clean ingredients in clinically-researched dosages to support a healthier body daily. Their product line, free from sugar and calories, includes turmeric, aloe vera, elderberry, and milk thistle, boasting enhanced bioavailability and strength. Emphasizing a holistic approach to health, Dose aims to deliver the most effective wellness shots for those seeking natural, functional support for their liver, immunity, skin, and more, backed by a passion for holistic living and natural medicine.
Iron Lion Soap
The Alternative, Small Batch & Klean Soap and Hygiene Goods
Eons
Eons is a biotech wellness brand that uses functional mushrooms to make a happier, healthier you.
These highlight D2C brands from our database all currently leverage 
One Pilot
 in their tech stack:
Scooch
Pet
Vet-formulated supplements to support your dog's health where they need it most.
Birchbox
Personal Care
Birchbox understand that your life is so full, you probably don’t take the time to prioritize you enough. This is their real goal. Every month you get your Birchbox, it’s a reminder that you deserve time to care for you.
Moju
Beverage
It shouldn’t take a lightning bolt to feel the power of nature. Thankfully, MOJU has bottled a better way. Active, grown, functional ingredients to help you take on any challenge.
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Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.

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