CX & Support

Tidio vs. Solvvy: Tool Comparison

Considering adding either Tidio or Solvvy to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Tidio and Solvvy to see which one is right for your ecommerce brand.
Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.
Solvvy is a next-gen chatbot. It combines fast, accurate answers with custom no-code workflows and advanced analytics. Configure the chatbot to deliver answers based on common queries, create workflows for more complex questions and dig into analytics to optimise how to serve your customers.
- Deploy AI chatbots for instant customer support and lead capture 24/7. - Engage visitors in real-time with live chat directly on your ecommerce site. - Automate communication with predefined triggers for cart abandonment and upsells. - Analyze visitor behavior with real-time tracking for personalized interactions. - Seamlessly integrate with major ecommerce platforms for a unified workflow. - Customize chat widgets to align with your brand’s aesthetics and messaging.
- Leverage AI to provide instant, accurate answers to customer support questions. - Integrate seamlessly with your website for a smooth self-service experience. - Escalate complex issues to human agents while maintaining context. - Analyze customer interactions to continuously improve the AI's accuracy. - Customize the interface to match your brand’s look and feel. - Offer multilingual support to accommodate a diverse customer base.
Tidio's pricing starts at $19 per month for the Communicator plan, which includes live chat, chatbots, and email support features. The plans are structured with increasing levels of functionality, ranging from the $19 per month Communicator plan up to the custom-priced Tidio+ plan for more advanced needs.
Solvvy provides custom pricing for their software, with plans structured based on the number of customer service requests a business receives per year. The pricing starts with a plan for businesses with fewer than 50,000 customer service requests per year, and scales up to custom pricing for enterprises with over 500,000 requests annually or more complex requirements.
Tidio seamlessly integrates with various platforms and services, enhancing communication and marketing strategies. Notable integrations include: - Shopify - WordPress - Squarespace - WIX - Magento - BigCommerce - PrestaShop - WooCommerce
Some of the most popular and relevant integrations include: - Zendesk - Salesforce - Intercom - Kustomer - Gladly
These highlight D2C brands from our database all currently leverage 
Tidio
 in their tech stack:
Dose
Dose crafts expertly formulated organic wellness shots, combining potent, clean ingredients in clinically-researched dosages to support a healthier body daily. Their product line, free from sugar and calories, includes turmeric, aloe vera, elderberry, and milk thistle, boasting enhanced bioavailability and strength. Emphasizing a holistic approach to health, Dose aims to deliver the most effective wellness shots for those seeking natural, functional support for their liver, immunity, skin, and more, backed by a passion for holistic living and natural medicine.
Iron Lion Soap
The Alternative, Small Batch & Klean Soap and Hygiene Goods
Eons
Eons is a biotech wellness brand that uses functional mushrooms to make a happier, healthier you.
These highlight D2C brands from our database all currently leverage 
Solvvy
 in their tech stack:
Wyze
Everyday Carry
Wyze creates innovative, affordable smart home products that include security cameras, smart lighting, and home monitoring systems. Known for their user-friendly technology, Wyze aims to make smart home solutions accessible to everyone.
ButcherBox
Food
ButcherBox delivers 100% grass-fed, grass-finished beef; free-range organic chicken; heritage-breed pork, wild-caught seafood, and more directly to members' doors.
The Black Tux
Apparel
The Black Tux designs and manufactures modern and timeless rental suits and tuxedos that actually fit—made of natural fabrics, ordered online, and delivered for free.
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