CX & Support
Considering adding either Zendesk or Hark to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Zendesk and Hark to see which one is right for your ecommerce brand.
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
Hark has created a contextualization engine that takes customers through a journey when getting in touch with service teams for support. This context creation drives much more efficiency for agents and elevates the customer experience.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
- Automate customer feedback collection via email and SMS after purchase.
- Customize feedback requests to match your brand’s voice and aesthetics.
- Analyze feedback trends with detailed reporting tools to improve services.
- Integrate with your ecommerce platform for seamless feedback loop creation.
- Use customer insights to tailor product offerings and marketing strategies.
- Encourage positive feedback sharing across social media platforms.
Zendesk's pricing starts at $55 per agent per month for the Suite Team plan. The plans are structured with increasing levels of functionality and support, ranging from the $55 per agent per month Suite Team plan up to the custom-priced Suite Enterprise plan for larger businesses.
Hark's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
Zendesk offers a range of integrations to enhance customer support and business operations. Some of the popular integrations include:
- Salesforce
- Jira
- Slack
- Hubspot
- Shopify
- Power BI
- Tableau
The most popular integrations offered by Hark include:
- Zendesk
- Shopify
- Aircall
- Hubspot
- Instagram
- Facebook
- Klaviyo
- Amazon
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
PepperPepper is here to celebrate small-chested bodies because they deserve love too. Pepper bras fit exceptionally well and are designed specifically for AA, A nad B cups.
Impala SkatesImpala offers a range of recreational roller skates designed for fun and nostalgia. Founded with the mission of supporting a positive and encouraging community for skaters of all levels, Impala celebrates diversity and welcomes everyone, whether they're into roller skating, inline skating, or skateboarding.
The brand's roller skates feature a throwback design to the 70s, 80s, and 90s, bringing back the yesteryears of skate. Impala's range includes quad skates in various colors and styles, such as the Impala Quad Skate in Black Holographic, Cherry, Black, and Forest Green.
Oliver CabellOliver Cabell designs stylish, luxury shoes for men using old-school, Italian shoemaking methods. Their shoes are handcrafted and all made in Italy.
These highlight D2C brands from our database all currently leverageÂ
Hark
 in their tech stack:
BranchFurniture
Branch furniture is modern, durable and backed by a ten year warranty. From desks and ergonomic chairs to conference tables, lounge furniture and accessories, they sell one product in every category and it's built to outlast your lease.
TovalaFood
Tovala is a meal service for insanely busy people. They've reinvented home cooking to save time. They do this with their prepared meals that you cook through their tech-enabled oven.
Scan the QR codes provided with the meals purchased on the oven, and it will start cooking your meals in 20 min.
ThesisHealth & Wellness
Thesis is the world's first personalized nootropics company to activate every kind of brain.