CX & Support
Considering adding either Zendesk or Springboard to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Zendesk and Springboard to see which one is right for your ecommerce brand.
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
Springboard is the customer service center thats acts as an extension of your support team. Springboard operates on a pay per ticket model and sources high quality customer service agents from North America.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
- Offers a flexible cloud POS tool for quick item lookups and easy customer interactions.
- Enables real-time inventory management across multiple stores for efficiency.
- Supports sales representative tracking to enhance sales performance analysis.
- Provides real-time sales dashboards for up-to-date business insights.
- Allows for easy handling of returns, gift cards, coupons, and promotions.
- Integrates CRM and email for improved customer relationship management.
Zendesk's pricing starts at $55 per agent per month for the Suite Team plan. The plans are structured with increasing levels of functionality and support, ranging from the $55 per agent per month Suite Team plan up to the custom-priced Suite Enterprise plan for larger businesses.
Springboard's pricing starts at $99 per agent per month for the Starter plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $99 per agent per month Starter plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Zendesk offers a range of integrations to enhance customer support and business operations. Some of the popular integrations include:
- Salesforce
- Jira
- Slack
- Hubspot
- Shopify
- Power BI
- Tableau
Springboard offers a range of integrations to help businesses streamline their customer support operations. Some of the most popular and relevant integrations include:
- Salesforce
- Zendesk
- Microsoft 365
- DocuSign
- Google Analytics 360
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
PepperPepper is here to celebrate small-chested bodies because they deserve love too. Pepper bras fit exceptionally well and are designed specifically for AA, A nad B cups.
Impala SkatesImpala offers a range of recreational roller skates designed for fun and nostalgia. Founded with the mission of supporting a positive and encouraging community for skaters of all levels, Impala celebrates diversity and welcomes everyone, whether they're into roller skating, inline skating, or skateboarding.
The brand's roller skates feature a throwback design to the 70s, 80s, and 90s, bringing back the yesteryears of skate. Impala's range includes quad skates in various colors and styles, such as the Impala Quad Skate in Black Holographic, Cherry, Black, and Forest Green.
Oliver CabellOliver Cabell designs stylish, luxury shoes for men using old-school, Italian shoemaking methods. Their shoes are handcrafted and all made in Italy.
These highlight D2C brands from our database all currently leverageÂ
Springboard
 in their tech stack:
KulfiBeauty
Kulfi is celebrating South Asian beauty with fun and approachable beauty products designed to compliment our skin tones and undertones.
Cool HausFood
Unbelievably delicious ice cream, that comes in whacky, original flavors. Sometimes they make dairy-free ice creams too! An inclusive brand you should know.
VybesBeverage
Vybes makes functional wellness beverages with Hemp CBD to help the mind & body reduce stress naturally.