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CX & Support
Considering adding either Zendesk or Zipchat AI to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Zendesk and Zipchat AI to see which one is right for your ecommerce brand.
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
Zipchat AI offers a smart AI chatbot designed for boosting sales and improving customer service in e-commerce. It quickly learns about your products and shop to give personalized help and product suggestions. This means more sales and happy customers. Zipchat AI is designed for e-commerce and integrates perfectly with Shopify, making it easy to use. It's all about helping your store sell more and keep customers satisfied, 24/7. All 100% handled by your custom AI, set-up in less than 3 minutes.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
- Train ZipChat in just 3 minutes and automate customer interactions efficiently.
- Offers multilingual support to cater to global customers in over 90 languages.
- Utilizes advanced scraping technology for precise and instant answers.
- ZipChat's AI improves over time, learning from each conversation to enhance future interactions.
- Provides a no-code setup, making it accessible for e-commerce businesses without technical expertise.
- Customizable chat interface ensures consistency with your brand's aesthetics.
Zendesk's pricing starts at $55 per agent per month for the Suite Team plan. The plans are structured with increasing levels of functionality and support, ranging from the $55 per agent per month Suite Team plan up to the custom-priced Suite Enterprise plan for larger businesses.
Zipchat AI's pricing starts at $49 per month for the Starter plan, which includes 500 replies per month, 1,000 webpages stored, and 2 stores. The plans are structured with increasing levels of functionality and reply/storage capacity, ranging from the $49 per month Starter plan up to the $499 per month Scale plan for larger businesses with more advanced customer service needs.
Zendesk offers a range of integrations to enhance customer support and business operations. Some of the popular integrations include:
- Salesforce
- Jira
- Slack
- Hubspot
- Shopify
- Power BI
- Tableau
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Impala Skates
Impala offers a range of recreational roller skates designed for fun and nostalgia. Founded with the mission of supporting a positive and encouraging community for skaters of all levels, Impala celebrates diversity and welcomes everyone, whether they're into roller skating, inline skating, or skateboarding.
The brand's roller skates feature a throwback design to the 70s, 80s, and 90s, bringing back the yesteryears of skate. Impala's range includes quad skates in various colors and styles, such as the Impala Quad Skate in Black Holographic, Cherry, Black, and Forest Green.
Oliver Cabell
Oliver Cabell designs stylish, luxury shoes for men using old-school, Italian shoemaking methods. Their shoes are handcrafted and all made in Italy.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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