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CX & Support
Considering adding either Gladly or StateSet ReSponse to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gladly and StateSet ReSponse to see which one is right for your ecommerce brand.
Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.
- Centralize customer communication across channels into a single conversation.
- Offer personalized service by accessing a unified customer history.
- Utilize AI to predict and automate customer service responses efficiently.
- Enable customers to shop within the chat interface for immediate purchases.
- Streamline returns and exchanges directly through customer support channels.
- Analyze service performance with comprehensive, real-time reporting tools.
- Streamline returns and warranties with integrated reverse logistics and replacement processing.
- Automate order cancellations, enhancing customer experiences by swiftly processing cancellations and adjustments.
- Facilitate automated subscription changes, leveraging AI to streamline customer subscription inquiries and adjustments.
- Simplify the refund process, automating calculations based on order history for quicker, customer-friendly resolutions.
- Enhance customer support with AI precision, offering instantaneous responses and tailored solutions across multiple channels.
- Integrate seamlessly with Shopify and Gorgias, automating customer service tickets with personalized, AI-driven responses.
Gladly's pricing starts at $150 per agent per month for the Support Hero plan. The plans are structured with increasing levels of functionality, ranging from the $150 per agent per month Support Hero plan up to the custom-priced Personalized Consultation plan for more advanced needs.
StateSet ReSponse's pricing starts at $350 per month for the Pro plan, which includes 1 Multimodal RAG AI Agent, personalized responses, a configurable knowledge base, and other advanced features. The plans are structured with increasing levels of functionality and integrations, ranging from the $350 per month Pro plan up to the $1,070 per month Scale plan for larger businesses with more complex customer service needs.
Gladly integrates with a variety of platforms to streamline customer service and satisfaction processes. Key integrations include:
- Shopify
- Magento
- Medallia Agent Connect
- Big Commerce
- Klaviyo
These highlight D2C brands from our database all currently leverageÂ
Gladly
 in their tech stack:
Gorjana
Gorjana is a jewelry brand inspired by the laid-back sophistication of Laguna Beach, offering a diverse range of stylish and versatile pieces. Their collections include necklaces, earrings, bracelets, and rings, designed to be layered and personalized, reflecting a commitment to craftsmanship and contemporary elegance.
Framebridge
Framebridge is an online custom framing store, offering a new way to custom frame made fast, easy & affordable.
These highlight D2C brands from our database all currently leverageÂ
StateSet ReSponse
 in their tech stack:
Begin Health
Health & Wellness
begin is a children's nutrition health company that empowers parents with the knowledge and tools to optimize their children's well being. Its first product, Begin Growing-up Prebiotics is an unflavored blend of fiber powder that can be mixed into drinks or food to support kids digestive health and regular bowel movements.
Jones Road
Beauty
Jones Road was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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