CX & Support

Gorgias vs. Hark: Tool Comparison

Considering adding either Gorgias or Hark to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gorgias and Hark to see which one is right for your ecommerce brand.
Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
- Gorgias provides a centralized helpdesk to manage customer inquiries across multiple ecommerce channels. - The platform integrates with Shopify and other ecommerce platforms to access customer data and order history. - Gorgias enables agents to process returns, update shipping, and generate discount codes directly from the helpdesk. - AI-powered features like automated ticket triage, canned responses, and ticket prioritization boost efficiency. - Gorgias offers detailed reporting on support metrics, agent performance, and the impact on revenue. - The platform supports multiple communication channels, including email, chat, and social media, for omnichannel customer service.
- Automate customer feedback collection via email and SMS after purchase. - Customize feedback requests to match your brand’s voice and aesthetics. - Analyze feedback trends with detailed reporting tools to improve services. - Integrate with your ecommerce platform for seamless feedback loop creation. - Use customer insights to tailor product offerings and marketing strategies. - Encourage positive feedback sharing across social media platforms.
Gorgias offers a pricing model that starts at $50 per month for the Basic plan, which includes 300 tickets per month. The pricing scales up as the number of tickets increases, with additional charges of $40 per 100 tickets. Gorgias also offers Pro, Advanced, and Enterprise plans with more features and higher ticket volumes.
Hark's pricing starts at £1.20 per ticket, with no setup fees or hidden costs. The plans are structured with a pay-as-you-go model, allowing businesses to scale their customer support services up or down as needed without any long-term commitments.
Gorgias offers a range of integrations to help ecommerce merchants streamline their customer service operations. Some of the key integrations include: - Shopify - Klaviyo - Recharge - Yotpo - Okendo - Narvar - Skio - Via
The most popular integrations offered by Hark include: - Zendesk - Shopify - Aircall - Hubspot - Instagram - Facebook - Klaviyo - Amazon
These highlight D2C brands from our database all currently leverage 
Gorgias
 in their tech stack:
Kizik
Kizik burst onto the seen just a few years ago with their world-famous, hands-free slip-on shoes. They're stylish, convenient and even fun. Since they've launched, they have expanded into a bunch of different categories within shoes: casual, stylish, everyday and athletic...all with their awesome hands-free design.
July
July is a luggage and travel accessories brand that offers high-quality, stylish luggage and small leather goods. Their products feature craftsmanship and seamless access for fast retrieval of essentials like passports and keys. July luggage is available in a variety of colors and can be personalized with unique fonts to help travelers easily identify their bags at the baggage carousel.
Day Out
Day Out protein balls help to fuel you with good-for-you ingredients while maintaining super busy schedules. Day Out is the snack that you can rely on day in and day out. 
These highlight D2C brands from our database all currently leverage 
Hark
 in their tech stack:
Branch
Furniture
Branch furniture is modern, durable and backed by a ten year warranty. From desks and ergonomic chairs to conference tables, lounge furniture and accessories, they sell one product in every category and it's built to outlast your lease.
Tovala
Food
Tovala is a meal service for insanely busy people. They've reinvented home cooking to save time. They do this with their prepared meals that you cook through their tech-enabled oven. Scan the QR codes provided with the meals purchased on the oven, and it will start cooking your meals in 20 min.
Thesis
Health & Wellness
Thesis is the world's first personalized nootropics company to activate every kind of brain.
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