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CX & Support
Considering adding either Gorgias or Richpanel to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gorgias and Richpanel to see which one is right for your ecommerce brand.
Gorgias centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.
Easily automate customer support on your site with a Self-Service portal. Allows the repetitive questions to be resolved immediately in real time 24x7. This reduces the demand on support agents and allowing them to focus on the more difficult cases. For agents: consolidate channels and customer data in one place so they don't have to switch tabs and get more work done. Greatly increase your customer satisfaction while significantly decreasing agent case loads.
- Gorgias provides a centralized helpdesk to manage customer inquiries across multiple ecommerce channels.
- The platform integrates with Shopify and other ecommerce platforms to access customer data and order history.
- Gorgias enables agents to process returns, update shipping, and generate discount codes directly from the helpdesk.
- AI-powered features like automated ticket triage, canned responses, and ticket prioritization boost efficiency.
- Gorgias offers detailed reporting on support metrics, agent performance, and the impact on revenue.
- The platform supports multiple communication channels, including email, chat, and social media, for omnichannel customer service.
- Centralize customer support from email, chat, and social media into one platform.
- Automate service with AI bots for common inquiries, freeing up staff for complex cases.
- Offer self-service options through a customizable Help Center integrated on your site.
- Personalize customer interactions with a unified view of their purchase history.
- Generate detailed reports on support performance, customer satisfaction, and trends.
- Seamlessly integrate with leading ecommerce platforms for streamlined operations.
Gorgias offers a pricing model that starts at $50 per month for the Basic plan, which includes 300 tickets per month. The pricing scales up as the number of tickets increases, with additional charges of $40 per 100 tickets. Gorgias also offers Pro, Advanced, and Enterprise plans with more features and higher ticket volumes.
Richpanel's pricing starts at $9 per month for the Base plan, which includes 3 users. The plans are structured with increasing levels of functionality and user counts, ranging from the $9 per month Base plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Gorgias offers a range of integrations to help ecommerce merchants streamline their customer service operations. Some of the key integrations include:
- Shopify
- Klaviyo
- Recharge
- Yotpo
- Okendo
- Narvar
- Skio
- Via
These highlight D2C brands from our database all currently leverageÂ
Gorgias
 in their tech stack:
Kizik
Kizik burst onto the seen just a few years ago with their world-famous, hands-free slip-on shoes. They're stylish, convenient and even fun. Since they've launched, they have expanded into a bunch of different categories within shoes: casual, stylish, everyday and athletic...all with their awesome hands-free design.
July
July is a luggage and travel accessories brand that offers high-quality, stylish luggage and small leather goods. Their products feature craftsmanship and seamless access for fast retrieval of essentials like passports and keys. July luggage is available in a variety of colors and can be personalized with unique fonts to help travelers easily identify their bags at the baggage carousel.
These highlight D2C brands from our database all currently leverageÂ
Richpanel
 in their tech stack:
Sene
Apparel
Sene offers custom-made, sizeless jeans designed to provide a flattering fit for people of all shapes and sizes, using a thorough quiz and AI to ensure the perfect match. Sene emphasizes sustainable and ethical practices, including a commitment to reducing waste through unlimited remakes and alterations.
Rejuvia
Health & Wellness
Rejuvia's all-natural oral sprays help you fall asleep faster, feel less stressed during the day and live a happier life. The oral sprays are formulated with organic, clinically-backed ingredients.
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