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CX & Support
Considering adding either Help Scout or Hark to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Help Scout and Hark to see which one is right for your ecommerce brand.
Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.
- Centralize emails, chats, and calls into a single platform for streamlined support.
- Offer self-service options through an intuitive knowledge base and FAQs.
- Personalize customer interactions using detailed profiles and history.
- Automate workflows and responses to increase support team efficiency.
- Measure satisfaction and gather feedback directly through support interactions.
- Integrate seamlessly with ecommerce platforms for a unified customer view.
- Automate customer feedback collection via email and SMS after purchase.
- Customize feedback requests to match your brand’s voice and aesthetics.
- Analyze feedback trends with detailed reporting tools to improve services.
- Integrate with your ecommerce platform for seamless feedback loop creation.
- Use customer insights to tailor product offerings and marketing strategies.
- Encourage positive feedback sharing across social media platforms.
Help Scout's pricing starts at $20 per user per month for the Standard plan. The plans are structured with increasing levels of functionality, ranging from the $20 per user per month Standard plan up to the $40 per user per month Plus plan, which includes additional features like custom reports and unlimited reporting history.
Help Scout offers a range of integrations to streamline customer support and enhance workflow efficiency. Popular integrations include:
- Slack
- Shopify
- Salesforce
- Mailchimp
- Trello
- Zapier
- Jira
These highlight D2C brands from our database all currently leverageÂ
Help Scout
 in their tech stack:
Wisp
Wisp is healthcare on your terms — get treatment from their doctors to your doorstep. Specifically focused on sexual healthcare & committed to making that inclusive, cost-effective, and accessible—for everyone.
These highlight D2C brands from our database all currently leverageÂ
Hark
 in their tech stack:
Branch
Furniture
Branch furniture is modern, durable and backed by a ten year warranty. From desks and ergonomic chairs to conference tables, lounge furniture and accessories, they sell one product in every category and it's built to outlast your lease.
Tovala
Food
Tovala is a meal service for insanely busy people. They've reinvented home cooking to save time. They do this with their prepared meals that you cook through their tech-enabled oven.
Scan the QR codes provided with the meals purchased on the oven, and it will start cooking your meals in 20 min.
Thesis
Health & Wellness
Thesis is the world's first personalized nootropics company to activate every kind of brain.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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