CX & Support
Considering adding either Help Scout or Retently to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Help Scout and Retently to see which one is right for your ecommerce brand.
Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.
Redefine your customer experience with Retently. Collect valuable customer experience data - NPS, CSAT and CES feedback - across all touchpoints, spot trends and understand the key drivers impacting CX.
- Centralize emails, chats, and calls into a single platform for streamlined support.
- Offer self-service options through an intuitive knowledge base and FAQs.
- Personalize customer interactions using detailed profiles and history.
- Automate workflows and responses to increase support team efficiency.
- Measure satisfaction and gather feedback directly through support interactions.
- Integrate seamlessly with ecommerce platforms for a unified customer view.
- Personalize surveys using variables for higher open and response rates.
- Offer multi-language surveys fully customizable to your needs.
- Track and A/B test surveys for increased engagement and response rates.
- Manage feedback efficiently with advanced collaboration and analysis tools.
- Ensure email deliverability with automated email cleanup before survey distribution.
- Compare your NPS with industry benchmarks to see where you stand.
Help Scout's pricing starts at $20 per user per month for the Standard plan. The plans are structured with increasing levels of functionality, ranging from the $20 per user per month Standard plan up to the $40 per user per month Plus plan, which includes additional features like custom reports and unlimited reporting history.
Retently's pricing starts at $49 per month for the Essential plan, which includes 1,000 surveys, 1 campaign, and 1 user seat. The plans are structured with increasing levels of functionality and user/survey counts, ranging from the $99 per month Essential plan up to the $599 per month Ultimate plan, with custom pricing available for the Enterprise plan.
Help Scout offers a range of integrations to streamline customer support and enhance workflow efficiency. Popular integrations include:
- Slack
- Shopify
- Salesforce
- Mailchimp
- Trello
- Zapier
- Jira
The most popular and relevant integrations offered by Retently include:
- Zapier
- Salesforce
- Slack
- Microsoft Teams
- Klaviyo
- ActiveCampaign
- MailChimp
- Gorgias
- Zendesk
- Freshdesk
These highlight D2C brands from our database all currently leverage
Help Scout
in their tech stack:
TruvaniTruvani makes plant protein with no nasty ingredients.
WispWisp is healthcare on your terms — get treatment from their doctors to your doorstep. Specifically focused on sexual healthcare & committed to making that inclusive, cost-effective, and accessible—for everyone.
Jimmy Joy Jimmy Joy is pioneering a new set of nutritious foods packed with all your daily nutrients and vitamins. Jimmy Joy makes shakes, bars, and drinks that range from sweet to savory (think flavors like vanilla and pizza!)
These highlight D2C brands from our database all currently leverage
Retently
in their tech stack:
PSDApparel
PSD offers premium, affordable underwear made by and built for athletes, trendsetters, or people who just really love underwear.
ManukoraFood
Manukora is a purpose led Manuka company. It makes Mānuka honey products that come in jars, squeeze bottles, and even on-the-go packets.
FellowHome
If you're looking for a badass matte black coffee kit - you're in luck. Fellow sells sleek coffee grinders, tea kettles, mugs and pour over kits so you can swiftly make yourself some coffee, in style.