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CX & Support
Considering adding either Help Scout or Springboard to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Help Scout and Springboard to see which one is right for your ecommerce brand.
Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.
- Centralize emails, chats, and calls into a single platform for streamlined support.
- Offer self-service options through an intuitive knowledge base and FAQs.
- Personalize customer interactions using detailed profiles and history.
- Automate workflows and responses to increase support team efficiency.
- Measure satisfaction and gather feedback directly through support interactions.
- Integrate seamlessly with ecommerce platforms for a unified customer view.
- Offers a flexible cloud POS tool for quick item lookups and easy customer interactions.
- Enables real-time inventory management across multiple stores for efficiency.
- Supports sales representative tracking to enhance sales performance analysis.
- Provides real-time sales dashboards for up-to-date business insights.
- Allows for easy handling of returns, gift cards, coupons, and promotions.
- Integrates CRM and email for improved customer relationship management.
Help Scout's pricing starts at $20 per user per month for the Standard plan. The plans are structured with increasing levels of functionality, ranging from the $20 per user per month Standard plan up to the $40 per user per month Plus plan, which includes additional features like custom reports and unlimited reporting history.
Springboard's pricing starts at $99 per agent per month for the Starter plan. The plans are structured with increasing levels of functionality and user counts, ranging from the $99 per agent per month Starter plan up to custom pricing for the Enterprise plan tailored for larger businesses with more advanced customer service needs.
Help Scout offers a range of integrations to streamline customer support and enhance workflow efficiency. Popular integrations include:
- Slack
- Shopify
- Salesforce
- Mailchimp
- Trello
- Zapier
- Jira
These highlight D2C brands from our database all currently leverageÂ
Help Scout
 in their tech stack:
Wisp
Wisp is healthcare on your terms — get treatment from their doctors to your doorstep. Specifically focused on sexual healthcare & committed to making that inclusive, cost-effective, and accessible—for everyone.
These highlight D2C brands from our database all currently leverageÂ
Springboard
 in their tech stack:
Kulfi
Beauty
Kulfi is celebrating South Asian beauty with fun and approachable beauty products designed to compliment our skin tones and undertones.
Cool Haus
Food
Unbelievably delicious ice cream, that comes in whacky, original flavors. Sometimes they make dairy-free ice creams too! An inclusive brand you should know.
Vybes
Beverage
Vybes makes functional wellness beverages with Hemp CBD to help the mind & body reduce stress naturally.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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