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CX & Support
Considering adding either Intercom or StateSet ReSponse to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Intercom and StateSet ReSponse to see which one is right for your ecommerce brand.
Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.
- Automated, interactive onboarding to keep new users engaged within your product.
- Outbound messaging capabilities to proactively notify customers of issues and updates.
- Omnichannel support through email, SMS, and in-app messenger for seamless customer experiences.
- AI-powered chatbot to instantly resolve 50% of customer questions and reduce support volume.
- Integrations with popular ecommerce platforms like Shopify to streamline customer data and order tracking.
- Streamline returns and warranties with integrated reverse logistics and replacement processing.
- Automate order cancellations, enhancing customer experiences by swiftly processing cancellations and adjustments.
- Facilitate automated subscription changes, leveraging AI to streamline customer subscription inquiries and adjustments.
- Simplify the refund process, automating calculations based on order history for quicker, customer-friendly resolutions.
- Enhance customer support with AI precision, offering instantaneous responses and tailored solutions across multiple channels.
- Integrate seamlessly with Shopify and Gorgias, automating customer service tickets with personalized, AI-driven responses.
Intercom's pricing starts at $39 per month for the Essential plan, which includes access to Intercom's AI chatbot and basic customer support features. The company offers two additional plans - Advanced at $99 per month and Expert at $139 per month - which provide more advanced automation and messaging capabilities. Intercom's pricing is based on the number of seats required and includes additional usage-based charges for features like WhatsApp, SMS, and email campaigns.
StateSet ReSponse's pricing starts at $350 per month for the Pro plan, which includes 1 Multimodal RAG AI Agent, personalized responses, a configurable knowledge base, and other advanced features. The plans are structured with increasing levels of functionality and integrations, ranging from the $350 per month Pro plan up to the $1,070 per month Scale plan for larger businesses with more complex customer service needs.
Intercom offers a wide range of integrations that allow businesses to connect their various tools and platforms. Some of the most popular and relevant integrations include:
- Zapier
- Google Sheets
- Webhooks
- Filter by Zapier
- HubSpot
- Salesforce
- Stripe
- Zendesk
These highlight D2C brands from our database all currently leverageÂ
Intercom
 in their tech stack:
Born Primitive
Born Primitive offers an extensive collection of patriot inspired workout clothing for men and women
Joy Organics
Joy Organics offers a variety of premium CBD products, including CBD tinctures, salves, gummies, softgels and more.
Hush Blankets
Hush Blankets is a company that specializes in creating weighted blankets designed to provide a calming and comforting sensation to users. Weighted blankets are designed to distribute weight evenly across the body, which can have a soothing and relaxing effect. Hush Blankets, like many other weighted blanket manufacturers, offers products that are typically filled with materials like glass beads or plastic pellets to provide the desired weight.
These highlight D2C brands from our database all currently leverageÂ
StateSet ReSponse
 in their tech stack:
Begin Health
Health & Wellness
begin is a children's nutrition health company that empowers parents with the knowledge and tools to optimize their children's well being. Its first product, Begin Growing-up Prebiotics is an unflavored blend of fiber powder that can be mixed into drinks or food to support kids digestive health and regular bowel movements.
Jones Road
Beauty
Jones Road was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone.
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Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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