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CX & Support
Considering adding either Siena AI or Reamaze to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Siena AI and Reamaze to see which one is right for your ecommerce brand.
Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.
- Utilize AI to personalize customer interactions across your ecommerce site.
- Automate customer engagement with intelligent chatbots for sales and support.
- Analyze customer behavior to offer tailored product recommendations.
- Provide real-time insights to optimize marketing campaigns and strategies.
- Seamlessly integrate with your ecommerce platform for a unified experience.
- Enhance customer loyalty with personalized offers and promotions.
- Centralize support channels like email, social media, and chat in one platform.
- Automate responses and actions with customizable chatbots and workflows.
- Offer live chat and video call options for real-time customer engagement.
- Analyze support interactions with detailed reports for continuous improvement.
- Embed FAQs and help articles on your site for self-service customer support.
- Personalize customer interactions using a unified customer history view.
Siena AI's pricing starts at $50 per month for the Basic plan, which includes access to basic chatbot functionalities. The plans are structured with increasing levels of functionality, ranging from the $50 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Reamaze's pricing starts at $59 per month for the Basic plan, which includes unlimited team members but is limited to 500 responded conversations per month. The plans are structured with increasing levels of functionality, ranging from the $59 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Siena AI is designed to enhance customer interactions through intelligent automation and personalization, integrating with key platforms for a seamless experience. Popular integrations include:
- Shopify
- Magento
- Klaviyo
- Gorgias
- Recharge
- Zapier
- HubSpot
These highlight D2C brands from our database all currently leverageÂ
Siena AI
 in their tech stack:
Simple Modern
Simple Modern offers a stylish selection of stainless steel insulated water bottles, tumblers, food containers, backpacks, & more.
Lomi
Lomi is a countertop, kitchen composter that breaks down organic waste such as food scraps into small fragments that can either be used as soil, mixed with existing compost, or tossed into your green bin with other compostable materials, such as yard waste and grass clippings, to be taken to your city's composting center.
These highlight D2C brands from our database all currently leverageÂ
Reamaze
 in their tech stack:
Blissy
Home
Blissy is a brand that specializes in the production of silk pillowcases and other silk bedding products. Silk pillowcases are known for their luxurious feel and several potential benefits for skin and hair.
Roark
Fitness
Roark is a men's clothes, bags and accessories born on the road - inspired by the founders expeditions in search of Roark.
Cann
Beverage
Cann gives everyone from the cannabis curious to the cannabis connoisseur a social beverage alternative that is better for the mind and body. Soon, there will be beer, wine and Cann at every social occasion.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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