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CX & Support
Considering adding either Tidio or Gladly to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Tidio and Gladly to see which one is right for your ecommerce brand.
Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.
- Deploy AI chatbots for instant customer support and lead capture 24/7.
- Engage visitors in real-time with live chat directly on your ecommerce site.
- Automate communication with predefined triggers for cart abandonment and upsells.
- Analyze visitor behavior with real-time tracking for personalized interactions.
- Seamlessly integrate with major ecommerce platforms for a unified workflow.
- Customize chat widgets to align with your brand’s aesthetics and messaging.
- Centralize customer communication across channels into a single conversation.
- Offer personalized service by accessing a unified customer history.
- Utilize AI to predict and automate customer service responses efficiently.
- Enable customers to shop within the chat interface for immediate purchases.
- Streamline returns and exchanges directly through customer support channels.
- Analyze service performance with comprehensive, real-time reporting tools.
Tidio's pricing starts at $19 per month for the Communicator plan, which includes live chat, chatbots, and email support features. The plans are structured with increasing levels of functionality, ranging from the $19 per month Communicator plan up to the custom-priced Tidio+ plan for more advanced needs.
Tidio seamlessly integrates with various platforms and services, enhancing communication and marketing strategies. Notable integrations include:
- Shopify
- WordPress
- Squarespace
- WIX
- Magento
- BigCommerce
- PrestaShop
- WooCommerce
These highlight D2C brands from our database all currently leverageÂ
Tidio
 in their tech stack:
Dose
Dose crafts expertly formulated organic wellness shots, combining potent, clean ingredients in clinically-researched dosages to support a healthier body daily. Their product line, free from sugar and calories, includes turmeric, aloe vera, elderberry, and milk thistle, boasting enhanced bioavailability and strength. Emphasizing a holistic approach to health, Dose aims to deliver the most effective wellness shots for those seeking natural, functional support for their liver, immunity, skin, and more, backed by a passion for holistic living and natural medicine.
Kaged
Kaged is a brand focused on providing premium, health-focused sports nutrition products that are backed by science. Their mission is to help customers achieve their fitness goals by offering supplements made with high-quality, clean ingredients in effective doses, supporting both performance and health.
These highlight D2C brands from our database all currently leverageÂ
Gladly
 in their tech stack:
Gorjana
Jewelry
Gorjana is a jewelry brand inspired by the laid-back sophistication of Laguna Beach, offering a diverse range of stylish and versatile pieces. Their collections include necklaces, earrings, bracelets, and rings, designed to be layered and personalized, reflecting a commitment to craftsmanship and contemporary elegance.
Framebridge
Home
Framebridge is an online custom framing store, offering a new way to custom frame made fast, easy & affordable.
FabFitFun
Home
The FabFitFun box includes a selection of full-size products across beauty, fashion, fitness, wellness, home, and tech – delivered each season.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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