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CX & Support
Considering adding either Tidio or Retently to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Tidio and Retently to see which one is right for your ecommerce brand.
Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.
- Deploy AI chatbots for instant customer support and lead capture 24/7.
- Engage visitors in real-time with live chat directly on your ecommerce site.
- Automate communication with predefined triggers for cart abandonment and upsells.
- Analyze visitor behavior with real-time tracking for personalized interactions.
- Seamlessly integrate with major ecommerce platforms for a unified workflow.
- Customize chat widgets to align with your brand’s aesthetics and messaging.
- Personalize surveys using variables for higher open and response rates.
- Offer multi-language surveys fully customizable to your needs.
- Track and A/B test surveys for increased engagement and response rates.
- Manage feedback efficiently with advanced collaboration and analysis tools.
- Ensure email deliverability with automated email cleanup before survey distribution.
- Compare your NPS with industry benchmarks to see where you stand.
Tidio's pricing starts at $19 per month for the Communicator plan, which includes live chat, chatbots, and email support features. The plans are structured with increasing levels of functionality, ranging from the $19 per month Communicator plan up to the custom-priced Tidio+ plan for more advanced needs.
Retently's pricing starts at $49 per month for the Essential plan, which includes 1,000 surveys, 1 campaign, and 1 user seat. The plans are structured with increasing levels of functionality and user/survey counts, ranging from the $99 per month Essential plan up to the $599 per month Ultimate plan, with custom pricing available for the Enterprise plan.
Tidio seamlessly integrates with various platforms and services, enhancing communication and marketing strategies. Notable integrations include:
- Shopify
- WordPress
- Squarespace
- WIX
- Magento
- BigCommerce
- PrestaShop
- WooCommerce
These highlight D2C brands from our database all currently leverage
Tidio
in their tech stack:
Dose
Dose crafts expertly formulated organic wellness shots, combining potent, clean ingredients in clinically-researched dosages to support a healthier body daily. Their product line, free from sugar and calories, includes turmeric, aloe vera, elderberry, and milk thistle, boasting enhanced bioavailability and strength. Emphasizing a holistic approach to health, Dose aims to deliver the most effective wellness shots for those seeking natural, functional support for their liver, immunity, skin, and more, backed by a passion for holistic living and natural medicine.
Kaged
Kaged is a brand focused on providing premium, health-focused sports nutrition products that are backed by science. Their mission is to help customers achieve their fitness goals by offering supplements made with high-quality, clean ingredients in effective doses, supporting both performance and health.
These highlight D2C brands from our database all currently leverage
Retently
in their tech stack:
PSD
Apparel
PSD offers premium, affordable underwear made by and built for athletes, trendsetters, or people who just really love underwear.
Manukora
Food
Manukora is a purpose led Manuka company. It makes Mānuka honey products that come in jars, squeeze bottles, and even on-the-go packets.
Fellow
Home
If you're looking for a badass matte black coffee kit - you're in luck. Fellow sells sleek coffee grinders, tea kettles, mugs and pour over kits so you can swiftly make yourself some coffee, in style.
120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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