CX & Support

Tidio vs. Retently: Tool Comparison

Considering adding either Tidio or Retently to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Tidio and Retently to see which one is right for your ecommerce brand.
Tidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and multichannel communication.
- Deploy AI chatbots for instant customer support and lead capture 24/7. - Engage visitors in real-time with live chat directly on your ecommerce site. - Automate communication with predefined triggers for cart abandonment and upsells. - Analyze visitor behavior with real-time tracking for personalized interactions. - Seamlessly integrate with major ecommerce platforms for a unified workflow. - Customize chat widgets to align with your brand’s aesthetics and messaging.
- Personalize surveys using variables for higher open and response rates​. - Offer multi-language surveys fully customizable to your needs​​. - Track and A/B test surveys for increased engagement and response rates​. - Manage feedback efficiently with advanced collaboration and analysis tools​​. - Ensure email deliverability with automated email cleanup before survey distribution​​. - Compare your NPS with industry benchmarks to see where you stand​​.
Tidio's pricing starts at $19 per month for the Communicator plan, which includes live chat, chatbots, and email support features. The plans are structured with increasing levels of functionality, ranging from the $19 per month Communicator plan up to the custom-priced Tidio+ plan for more advanced needs.
Retently's pricing starts at $49 per month for the Essential plan, which includes 1,000 surveys, 1 campaign, and 1 user seat. The plans are structured with increasing levels of functionality and user/survey counts, ranging from the $99 per month Essential plan up to the $599 per month Ultimate plan, with custom pricing available for the Enterprise plan.
Tidio seamlessly integrates with various platforms and services, enhancing communication and marketing strategies. Notable integrations include: - Shopify - WordPress - Squarespace - WIX - Magento - BigCommerce - PrestaShop - WooCommerce
The most popular and relevant integrations offered by Retently include: - Zapier - Salesforce - Slack - Microsoft Teams - Klaviyo - ActiveCampaign - MailChimp - Gorgias - Zendesk - Freshdesk
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 in their tech stack:
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These highlight D2C brands from our database all currently leverage 
 in their tech stack:
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