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CX & Support
Considering adding either Zendesk or Help Scout to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Zendesk and Help Scout to see which one is right for your ecommerce brand.
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
- Streamline customer support with multi-channel ticketing system integration.
- Use AI-powered chatbots for 24/7 customer inquiries and sales assistance.
- Analyze customer data with advanced reporting for targeted service improvements.
- Offer personalized shopping experiences with customer history insights.
- Enhance team efficiency with automation rules for common support scenarios.
- Securely integrate with popular ecommerce platforms for seamless operations.
- Centralize emails, chats, and calls into a single platform for streamlined support.
- Offer self-service options through an intuitive knowledge base and FAQs.
- Personalize customer interactions using detailed profiles and history.
- Automate workflows and responses to increase support team efficiency.
- Measure satisfaction and gather feedback directly through support interactions.
- Integrate seamlessly with ecommerce platforms for a unified customer view.
Zendesk's pricing starts at $55 per agent per month for the Suite Team plan. The plans are structured with increasing levels of functionality and support, ranging from the $55 per agent per month Suite Team plan up to the custom-priced Suite Enterprise plan for larger businesses.
Help Scout's pricing starts at $20 per user per month for the Standard plan. The plans are structured with increasing levels of functionality, ranging from the $20 per user per month Standard plan up to the $40 per user per month Plus plan, which includes additional features like custom reports and unlimited reporting history.
Zendesk offers a range of integrations to enhance customer support and business operations. Some of the popular integrations include:
- Salesforce
- Jira
- Slack
- Hubspot
- Shopify
- Power BI
- Tableau
These highlight D2C brands from our database all currently leverageÂ
Zendesk
 in their tech stack:
Oliver Cabell
Oliver Cabell designs stylish, luxury shoes for men using old-school, Italian shoemaking methods. Their shoes are handcrafted and all made in Italy.
Aventon
Aventon offers a wide range of stylish and high-performance e-bikes designed for urban commuting, leisure rides, and adventure cycling. Aventon e-bikes provide riders with an eco-friendly and convenient alternative to traditional transportation. Whether navigating city streets or exploring rugged terrain, Aventon's sleek designs, powerful motors, and long-lasting batteries ensure a smooth and enjoyable riding experience for cyclists of all levels.
Cuyana
Cuyana is a fashion brand renowned for its timeless, minimalist designs and commitment to sustainable practices. Founded by Karla Gallardo and Shilpa Shah, Cuyana promotes a "fewer, better" philosophy, encouraging customers to invest in quality pieces that endure beyond fleeting trends.
These highlight D2C brands from our database all currently leverageÂ
Help Scout
 in their tech stack:
Wisp
Health & Wellness
Wisp is healthcare on your terms — get treatment from their doctors to your doorstep. Specifically focused on sexual healthcare & committed to making that inclusive, cost-effective, and accessible—for everyone.
Jimmy Joy
Food
Jimmy Joy is pioneering a new set of nutritious foods packed with all your daily nutrients and vitamins. Jimmy Joy makes shakes, bars, and drinks that range from sweet to savory (think flavors like vanilla and pizza!)
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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