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CX & Support
Considering adding either Gladly or Siena AI to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Gladly and Siena AI to see which one is right for your ecommerce brand.
Gladly is a people-centered customer service platform with all channels built-in (email, calls, texts etc). Connect customers to the best representative with full context on what they recently bought and their preferences.
- Centralize customer communication across channels into a single conversation.
- Offer personalized service by accessing a unified customer history.
- Utilize AI to predict and automate customer service responses efficiently.
- Enable customers to shop within the chat interface for immediate purchases.
- Streamline returns and exchanges directly through customer support channels.
- Analyze service performance with comprehensive, real-time reporting tools.
- Utilize AI to personalize customer interactions across your ecommerce site.
- Automate customer engagement with intelligent chatbots for sales and support.
- Analyze customer behavior to offer tailored product recommendations.
- Provide real-time insights to optimize marketing campaigns and strategies.
- Seamlessly integrate with your ecommerce platform for a unified experience.
- Enhance customer loyalty with personalized offers and promotions.
Gladly's pricing starts at $150 per agent per month for the Support Hero plan. The plans are structured with increasing levels of functionality, ranging from the $150 per agent per month Support Hero plan up to the custom-priced Personalized Consultation plan for more advanced needs.
Siena AI's pricing starts at $50 per month for the Basic plan, which includes access to basic chatbot functionalities. The plans are structured with increasing levels of functionality, ranging from the $50 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Gladly integrates with a variety of platforms to streamline customer service and satisfaction processes. Key integrations include:
- Shopify
- Magento
- Medallia Agent Connect
- Big Commerce
- Klaviyo
These highlight D2C brands from our database all currently leverageÂ
Gladly
 in their tech stack:
Gorjana
Gorjana is a jewelry brand inspired by the laid-back sophistication of Laguna Beach, offering a diverse range of stylish and versatile pieces. Their collections include necklaces, earrings, bracelets, and rings, designed to be layered and personalized, reflecting a commitment to craftsmanship and contemporary elegance.
Framebridge
Framebridge is an online custom framing store, offering a new way to custom frame made fast, easy & affordable.
These highlight D2C brands from our database all currently leverageÂ
Siena AI
 in their tech stack:
Simple Modern
Home
Simple Modern offers a stylish selection of stainless steel insulated water bottles, tumblers, food containers, backpacks, & more.
Lomi
Home
Lomi is a countertop, kitchen composter that breaks down organic waste such as food scraps into small fragments that can either be used as soil, mixed with existing compost, or tossed into your green bin with other compostable materials, such as yard waste and grass clippings, to be taken to your city's composting center.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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