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CX & Support
Considering adding either Siena AI or Retently to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Siena AI and Retently to see which one is right for your ecommerce brand.
Siena AI is the world's first empathic AI customer service platform designed for commerce. We combine state-of-the-art large models, proprietary AI pipelines, true omnichannel capabilities, and empathic AI, to bring the first fully autonomous customer service platform.
- Utilize AI to personalize customer interactions across your ecommerce site.
- Automate customer engagement with intelligent chatbots for sales and support.
- Analyze customer behavior to offer tailored product recommendations.
- Provide real-time insights to optimize marketing campaigns and strategies.
- Seamlessly integrate with your ecommerce platform for a unified experience.
- Enhance customer loyalty with personalized offers and promotions.
- Personalize surveys using variables for higher open and response rates.
- Offer multi-language surveys fully customizable to your needs.
- Track and A/B test surveys for increased engagement and response rates.
- Manage feedback efficiently with advanced collaboration and analysis tools.
- Ensure email deliverability with automated email cleanup before survey distribution.
- Compare your NPS with industry benchmarks to see where you stand.
Siena AI's pricing starts at $50 per month for the Basic plan, which includes access to basic chatbot functionalities. The plans are structured with increasing levels of functionality, ranging from the $50 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Retently's pricing starts at $49 per month for the Essential plan, which includes 1,000 surveys, 1 campaign, and 1 user seat. The plans are structured with increasing levels of functionality and user/survey counts, ranging from the $99 per month Essential plan up to the $599 per month Ultimate plan, with custom pricing available for the Enterprise plan.
Siena AI is designed to enhance customer interactions through intelligent automation and personalization, integrating with key platforms for a seamless experience. Popular integrations include:
- Shopify
- Magento
- Klaviyo
- Gorgias
- Recharge
- Zapier
- HubSpot
These highlight D2C brands from our database all currently leverage
Siena AI
in their tech stack:
Simple Modern
Simple Modern offers a stylish selection of stainless steel insulated water bottles, tumblers, food containers, backpacks, & more.
Lomi
Lomi is a countertop, kitchen composter that breaks down organic waste such as food scraps into small fragments that can either be used as soil, mixed with existing compost, or tossed into your green bin with other compostable materials, such as yard waste and grass clippings, to be taken to your city's composting center.
These highlight D2C brands from our database all currently leverage
Retently
in their tech stack:
PSD
Apparel
PSD offers premium, affordable underwear made by and built for athletes, trendsetters, or people who just really love underwear.
Manukora
Food
Manukora is a purpose led Manuka company. It makes Mānuka honey products that come in jars, squeeze bottles, and even on-the-go packets.
Fellow
Home
If you're looking for a badass matte black coffee kit - you're in luck. Fellow sells sleek coffee grinders, tea kettles, mugs and pour over kits so you can swiftly make yourself some coffee, in style.
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App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
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