HelpDocs Overview 2024: Used By 20 Brands

About HelpDocs

Give customers instant answers. Streamline customer support with knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use.

Category:

CX & Support

Tags:

Help Desk

Languages:

English

HelpDocs Media

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HelpDocs Pricing

HelpDocs’ Start plan starts at $69/month and includes API access and SEO optimization, with the Grow plan at $279/month adding advanced permissioning and an audit trail.

Basic

Best option

$1,500

per month

Up to 5 Team Accounts 30 Days Historical Analytics API Access (Read) Handcrafted Templates SEO Optimization Help Docs Editor

Basic

Best option

$1,500

per month

Up to 15 Team Accounts 90 Days Historical Analytics API Access (Read) Handcrafted Templates Help Docs Editor SEO Optimization

Basic

Best option

$1,500

per month

Up to 50 Team Accounts 180 Days Historical Analytics API Access (Read & Write) Handcrafted Templates SEO Optimization Help Docs Editor

Basic

Best option

$1,500

per month

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HelpDocs Overview

HelpDocs FAQs

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50% off first month

Depict

Custom, editorial, & dynamically sorted collection grids that convert. 1-click install, no-code required, and zero impact on site speed.

HelpDocs Key Integrations

Intercom

Intercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support.

Gorgias

Gorgias is of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Zendesk

Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.

FullStory

FullStory tells you everything you need to know about your digital experience. Improve conversion rates by pinpointing where users struggle to move through your funnels and prioritizing your efforts based on severity of impact.

Heap

Heap is an analytics tool that automatically captures all user data on your site. A single snippet grabs every click, swipe, tap and pageview. Heap lets you learn everything about your customers: Who they are, what they do on your site and what actions correlate with conversion & retention.