How can we help you build a better app stack?
Oops! Something went wrong while submitting the form.
CX & Support
Considering adding either Help Scout or Siena AI to your ecommerce brand's tech stack? Customer support and delivering an exceptional customer experience are critical for success in ecommerce. The right tool for your brand's specific use cases can help you personalize your customer experiences, drive higher retention rates and deliver a better customer experience. Read our comparison below between Help Scout and Siena AI to see which one is right for your ecommerce brand.
Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.
- Centralize emails, chats, and calls into a single platform for streamlined support.
- Offer self-service options through an intuitive knowledge base and FAQs.
- Personalize customer interactions using detailed profiles and history.
- Automate workflows and responses to increase support team efficiency.
- Measure satisfaction and gather feedback directly through support interactions.
- Integrate seamlessly with ecommerce platforms for a unified customer view.
- Utilize AI to personalize customer interactions across your ecommerce site.
- Automate customer engagement with intelligent chatbots for sales and support.
- Analyze customer behavior to offer tailored product recommendations.
- Provide real-time insights to optimize marketing campaigns and strategies.
- Seamlessly integrate with your ecommerce platform for a unified experience.
- Enhance customer loyalty with personalized offers and promotions.
Help Scout's pricing starts at $20 per user per month for the Standard plan. The plans are structured with increasing levels of functionality, ranging from the $20 per user per month Standard plan up to the $40 per user per month Plus plan, which includes additional features like custom reports and unlimited reporting history.
Siena AI's pricing starts at $50 per month for the Basic plan, which includes access to basic chatbot functionalities. The plans are structured with increasing levels of functionality, ranging from the $50 per month Basic plan up to the custom-priced Enterprise plan for larger businesses with more advanced customer service needs.
Help Scout offers a range of integrations to streamline customer support and enhance workflow efficiency. Popular integrations include:
- Slack
- Shopify
- Salesforce
- Mailchimp
- Trello
- Zapier
- Jira
These highlight D2C brands from our database all currently leverageÂ
Help Scout
 in their tech stack:
Wisp
Wisp is healthcare on your terms — get treatment from their doctors to your doorstep. Specifically focused on sexual healthcare & committed to making that inclusive, cost-effective, and accessible—for everyone.
These highlight D2C brands from our database all currently leverageÂ
Siena AI
 in their tech stack:
Simple Modern
Home
Simple Modern offers a stylish selection of stainless steel insulated water bottles, tumblers, food containers, backpacks, & more.
Lomi
Home
Lomi is a countertop, kitchen composter that breaks down organic waste such as food scraps into small fragments that can either be used as soil, mixed with existing compost, or tossed into your green bin with other compostable materials, such as yard waste and grass clippings, to be taken to your city's composting center.
120+ deals available
App & Tool Discounts
Tools can be expensive to add to your stack. Getting discounts from tools directly is also nearly impossible. So, we partner with tools to negotiate best-in-market discounts for you. Simply find the tool you’d like, fill out the form and we’ll connect you with the right stakeholders for a discount and a premium experience.
Explore Deals
Discover the best apps and tools to grow your direct to consumer brand.