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TOOL

Chatdesk

Chatdesk is a 1:1 customer support service that leverages AI, your existing tools and platforms, and your most dedicated customers to build a system that drives conversions.

Chatdesk

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Chatdesk Pricing

Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
Basic
Best option
$1,500
per month
All Plans Include:
2 weeks free
Launch support
Zero setup fee
Facebook, Instagram, Email

Key Brands Leveraging Chatdesk

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Top Brands
CX & Support

Chatdesk

1:1 customer support service powered by AI
Learn More

What is Chatdesk?

Chatdesk is a customer engagement partner for consumer brands. Chatdesk leverages AI, your ecomm tech stack, and your most dedicated fans to engage customers for you with 1:1 conversations across social, email, SMS, and chat.

Proactive social

Combat declining ROAS on paid social by turning comments into conversions. Chatdesk helps social teams strengthen their strategies with organic comments and replies on relevant posts.

24/7 customer support

Chatdesk trains Superfans of your brand to solve support tickets for you. The Chatdesk platform uses AI to learn your brand’s voice and policies and to craft responses — so your on-demand experts are on brand from Day 1.

Personalized retention emails

Drive repeat purchases and win back lapsed customers with 1:1 emails. Chatdesk identifies customers who are likely to purchase again and generates personalized emails that 10x your conversion rates.

Automatic customer insights

Get clear, real-time insights from all your channels in one place. Chatdesk automatically aggregates and tags customer feedback and provides summarized insights, so you can easily spot trends and opportunities.

One-click integrations

Chatdesk connects with your existing ecommerce and customer engagement tools like Gorgias, Zendesk, Shopify, Instagram, TikTok, and more. Simply connect your tools with one-click integrations, and the platform learns from your past conversations and orders.

Use Chatdesk to scale your brand and your team — and free your time to focus on driving strategy and growth.

What is Chatdesk’s pricing?

Chatdesk uses pay-per-conversation plans, so you only pay for what you need. Plans start at $1,000 per month for 400 conversations and include 1:1 messaging, 24/7 coverage by real people, and detailed reporting. Setup, integrations, training, and launch-day support are included at no additional cost, though there is a $99 setup fee to integrate with order systems like Shopify.

Want to give it a try before paying? Chatdesk offers a free two-week pilot program so you can see how 1:1 customer engagement impacts your business. Book a demo with the Chatdesk team to find the right plan for you.

Who uses Chatdesk at a D2C brand?

Within a consumer brand, Chatdesk supports a variety of roles responsible for engaging customers — from acquisition to support to retention.

  • Brand and social teams: Protect your brand and your investment on social platforms with 24/7 comment moderation and support. Chatdesk can also reach new users and boost engagement with proactive organic comments on relevant posts.
  • Customer care: Customer care teams rely on Chatdesk to handle even complex support tickets that can’t be automated. Brands also use Chatdesk to quickly scale support for peak seasons, sales, or incidents that cause a spike in ticket volumes.
  • Growth and retention: Drive repeat orders with 1:1 retention emails. Chatdesk uses AI and experts to identify high-value customers and send personalized retention messages. Brands see much higher conversion rates on these messages than traditional campaigns, improving their LTV:CAC.

In any role, Chatdesk handles everything for you, leaving you free to focus on higher-level initiatives.

Opinion: Is Chatdesk worth it?

Chatdesk is worth it for the right brand. If you want to scale 1:1 customer engagement without sacrificing quality or expanding your in-house team, Chatdesk gives you the efficiency of AI with oversight from humans who do the work for you.

Chatdesk supports brands of all sizes. If your brand is social first and looking to grow, has a lot of customer support tickets, or needs to drive repeat orders for profitable growth — that’s where Chatdesk comes in.

FEATURED CASE STUDY
OLAPLEX Supports Italian, French, and Spanish Customers Via Chatdesk

OLAPLEX partnered with Chatdesk to support their expansion into Italian, French, and Spanish markets, quickly recruiting and training 13 customer service experts. This collaboration resulted in a first response time of one hour, over 20,000 tickets resolved, and an 87% return on investment.

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