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Gorgias

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Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
4.3
0
(703 reviews)
(0 reviews)

About Gorgias

Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
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Gorgias
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Gorgias Rating

4.3
0
(703 reviews)
(0 reviews)
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Gorgias Pricing

Gorgias’ Helpdesk plan at $300/month includes 100+ integrations and multi-channel support, with the Automate plan at $375/month offering advanced macros and live chat.

Basic
Best option
$1,500
per month

3 User SeatsSupport Performance StatisticsSSOEmail only Support ChannelsLive Statistics50 Billable Tickets per Month

Basic
Best option
$1,500
per month

500 User SeatsSupport Performance StatisticsSSOTeam ManagementEmail + Live Chat300 Billable Tickets per Month

Basic
Best option
$1,500
per month

500 User SeatsSupport Performance StatisticsSSOTeam ManagementUser Permissions2,000 Billable Tickets per Month

Brands Using Gorgias

Air Oasis

Air Oasis provides advanced air purifiers that clean and sanitize indoor air using proprietary technologies like iAdaptAir® and Bi-Polar® ionization. Their products target allergens, mold, viruses, and odors, promoting healthier living spaces. Trusted by homes, businesses, and medical facilities, Air Oasis delivers clean air you can breathe with confidence.

Merci Handy

Everyday cosmetics made with love. Dreamt up in Paris to spoil you to your heart's content. Hand cleansing gels, refreshing face mists, hand creams and more.

Wildgrain

Wildgrain delivers artisanal, ready-to-bake bread, pasta, and bread to your door. Their mission is to do the hard work of making wholesome food for you so that you can enjoy the health benefits and deliciousness with none of the inconvenience.

Fur

Wherever you fall on the spectrum of bare to full, Fur make clean products that hydrate skin, soften hair, and eradicate ingrowns from head to toe.

Hulken

Hulken is the rolling tote bag that makes life easier—designed for busy professionals, city dwellers, and anyone who needs a stylish, sturdy way to carry more with less effort. Built with durability and convenience in mind, Hulken’s sleek, collapsible design and smooth-rolling wheels make it the perfect companion for grocery runs, work essentials, or heavy loads. Crafted from industrial-strength materials yet lightweight enough to take anywhere, it’s the bag that works as hard as you do. Say goodbye to multiple trips and sore shoulders—Hulken has your back (and your belongings) covered.

Brands Using Gorgias

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Granuella
Cilimandgarno

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Dolce Granuella
Cilidgarno

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After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

See cravisi
Barbarossa

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Edge & Em
Puyol

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

Granuella
Cilimandgarno

After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

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Gorgias Overview

What is Gorgias?

Gorgias is a comprehensive customer support platform designed specifically for ecommerce brands. It streamlines customer service operations, increases efficiency, and helps brands provide exceptional customer experiences by integrating various communication channels and automating repetitive tasks.

Centralized Customer Support

Gorgias brings every customer support channel—email, social, live chat, and more—into one platform, letting you manage all interactions in one place. With seamless integrations into Shopify and other tools, teams can efficiently handle orders, refunds, and customer inquiries, all while viewing full customer data to personalize responses. This centralization ensures that support agents have a complete view of customer interactions, allowing for more personalized and efficient responses.

Automation and Efficiency

Gorgias' AI handles repetitive tickets like shipping or order updates, freeing up your team for high-value conversations. The AI is customizable to your brand voice and policies, ensuring personalized and accurate responses. Gorgias leverages automation to handle repetitive tasks and common customer inquiries. With features like automated responses, tagging, and macros, support agents can focus on more complex issues, improving response times and overall productivity. 

Automate responses for common inquiries and guide customers to solutions in real-time. Gorgias' branching flows help answer questions, recommend products, and update orders—keeping customers engaged and your team efficient.

Integration with Ecommerce Tools

Gorgias integrates seamlessly with popular ecommerce platforms like Shopify, Magento, and BigCommerce, as well as other essential tools such as Yotpo for reviews, Recharge for subscription management, and Klaviyo for email marketing. Gorgias integrates with over 100 apps, giving you a unified view of your customer data and allowing you to make updates across different platforms without leaving the Gorgias interface.

Enhancing Customer Engagement

With Gorgias, ecommerce brands can engage customers more effectively by providing timely and relevant responses. The platform supports personalized messaging and helps brands manage customer interactions proactively, leading to higher satisfaction rates and stronger customer loyalty. Gorgias live chat widget allows customers to get real-time help with AI-driven responses, decreasing the number of tickets and boosting customer satisfaction. Customizable workflows can handle frequently asked questions before they even reach your team.

Gorgias Pricing

Gorgias is quite expensive tool to include in your stack. Gorgias offers tiered pricing plans based on the number of support tickets processed monthly. This flexible pricing structure allows businesses of all sizes to find a plan that fits their needs and budget. They also are rolling out a cost-per-click model for customer support tickets. Additionally, Gorgias provides a free trial, enabling brands to explore its features before committing to a subscription.

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