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Gorgias

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Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
4.3
0
(703 reviews)
(0 reviews)

About Gorgias

Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
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Gorgias
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Gorgias Rating

4.3
0
(703 reviews)
(0 reviews)
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Gorgias Pricing

Gorgias’ Helpdesk plan at $300/month includes 100+ integrations and multi-channel support, with the Automate plan at $375/month offering advanced macros and live chat.

Basic
Best option
$1,500
per month

3 User SeatsSupport Performance StatisticsSSOEmail only Support ChannelsLive Statistics50 Billable Tickets per Month

Basic
Best option
$1,500
per month

500 User SeatsSupport Performance StatisticsSSOTeam ManagementEmail + Live Chat300 Billable Tickets per Month

Basic
Best option
$1,500
per month

500 User SeatsSupport Performance StatisticsSSOTeam ManagementUser Permissions2,000 Billable Tickets per Month

Brands Using Gorgias

4Ocean

4ocean is a purpose-driven brand committed to ending the ocean plastic crisis through sustainable solutions and global cleanup efforts. Every purchase funds the removal of trash from oceans, rivers, and coastlines while supporting ethical initiatives like employing local artisans and building waste management infrastructure. From handcrafted bracelets made from upcycled ocean plastic to eco-friendly gear, 4ocean empowers customers to make a tangible impact on ocean health.

Buki Brand

Buki is a Seattle-based apparel brand blending technical innovation with minimalist design to create ultra-comfortable, performance-driven clothing. Using proprietary fabric technology, Buki offers breathable, wrinkle-resistant, and thermoregulating pieces for modern lifestyles. It’s smart clothing made for movement, travel, and everyday ease.

Rhoback

Rhoback is a lifestyle activewear brand built for those who crave an active lifestyle. Their product offerings include performance apparel like active dresses, swim trunks with built-in liners, moisture-wicking polos, and other athletic wear designed with innovative technologies for breathability, flexibility, and comfort during physical activities.

Flux

Flux Footwear specializes in shoes designed for running, training, and everyday wear. Their shoes, like the Adapt Runner and Adapt Trainer, are built for comfort, versatility, and performance. Whether you're into trail running, cross-training, or just walking, Flux shoes offer styles to match your needs. Each pair is engineered for all-day comfort, with top reviews praising their design and durability. Perfect for those who need footwear that adapts to both active and casual settings.

ZBiotics

ZBiotics® is an enhanced probiotic drink that breaks down an unwanted alcohol byproduct called acetaldehyde – the primary culprit behind rough mornings after drinking. Drink a ZBiotic just before going out or right before your first drink to enjoy the rest of your night and wake up feeling as good as new.

Brands Using Gorgias

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Granuella
Cilimandgarno

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

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Edge & Em
Puyol

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

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Granuella
Cilimandgarno

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After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

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Gorgias Overview

What is Gorgias?

Gorgias is a comprehensive customer support platform designed specifically for ecommerce brands. It streamlines customer service operations, increases efficiency, and helps brands provide exceptional customer experiences by integrating various communication channels and automating repetitive tasks.

Centralized Customer Support

Gorgias brings every customer support channel—email, social, live chat, and more—into one platform, letting you manage all interactions in one place. With seamless integrations into Shopify and other tools, teams can efficiently handle orders, refunds, and customer inquiries, all while viewing full customer data to personalize responses. This centralization ensures that support agents have a complete view of customer interactions, allowing for more personalized and efficient responses.

Automation and Efficiency

Gorgias' AI handles repetitive tickets like shipping or order updates, freeing up your team for high-value conversations. The AI is customizable to your brand voice and policies, ensuring personalized and accurate responses. Gorgias leverages automation to handle repetitive tasks and common customer inquiries. With features like automated responses, tagging, and macros, support agents can focus on more complex issues, improving response times and overall productivity. 

Automate responses for common inquiries and guide customers to solutions in real-time. Gorgias' branching flows help answer questions, recommend products, and update orders—keeping customers engaged and your team efficient.

Integration with Ecommerce Tools

Gorgias integrates seamlessly with popular ecommerce platforms like Shopify, Magento, and BigCommerce, as well as other essential tools such as Yotpo for reviews, Recharge for subscription management, and Klaviyo for email marketing. Gorgias integrates with over 100 apps, giving you a unified view of your customer data and allowing you to make updates across different platforms without leaving the Gorgias interface.

Enhancing Customer Engagement

With Gorgias, ecommerce brands can engage customers more effectively by providing timely and relevant responses. The platform supports personalized messaging and helps brands manage customer interactions proactively, leading to higher satisfaction rates and stronger customer loyalty. Gorgias live chat widget allows customers to get real-time help with AI-driven responses, decreasing the number of tickets and boosting customer satisfaction. Customizable workflows can handle frequently asked questions before they even reach your team.

Gorgias Pricing

Gorgias is quite expensive tool to include in your stack. Gorgias offers tiered pricing plans based on the number of support tickets processed monthly. This flexible pricing structure allows businesses of all sizes to find a plan that fits their needs and budget. They also are rolling out a cost-per-click model for customer support tickets. Additionally, Gorgias provides a free trial, enabling brands to explore its features before committing to a subscription.

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