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Gorgias

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Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
4.3
0
(703 reviews)
(0 reviews)

About Gorgias

Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
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Gorgias
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Gorgias Rating

4.3
0
(703 reviews)
(0 reviews)
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Gorgias Pricing

Gorgias’ Helpdesk plan at $300/month includes 100+ integrations and multi-channel support, with the Automate plan at $375/month offering advanced macros and live chat.
Basic
Best option
$1,500
per month
3 User Seats Support Performance Statistics SSO Email only Support Channels Live Statistics 50 Billable Tickets per Month
Basic
Best option
$1,500
per month
500 User Seats Support Performance Statistics SSO Team Management Email + Live Chat 300 Billable Tickets per Month
Basic
Best option
$1,500
per month
500 User Seats Support Performance Statistics SSO Team Management User Permissions 2,000 Billable Tickets per Month
Basic
Best option
$1,500
per month

Brands Using by Gorgias

Amberjack

Amberjack is focused on creating modern, high-quality dress shoes that combine comfort with style. They use innovative materials and advanced technology to ensure their shoes are comfortable from day one, without the typical break-in period. Amberjack shoes are crafted with a blend of premium full-grain leather, sourced sustainably from top suppliers, and designed with a proprietary dual-density sole for both flexibility and support.

Supply

Supply reimagined the vintage safety razor and rebuilt it from the ground up. The result is a razor that's intuitive, easy to use, and built to last.

Ornot

Ornot is an independent cycling brand from San Francisco, offering technical apparel made in the USA. Focused on sustainability, they use recycled and natural fibers and are Climate Neutral Certified. With minimal branding, Ornot delivers high-quality gear while supporting environmental causes through 1% for the Planet.

Boisson

Boisson specializes in premium non-alcoholic drinks, providing a sophisticated and diverse range of zero-proof alternatives for mindful consumers. Their carefully selected collection includes non-alcoholic wines, spirits, beers, and mixers designed to replicate the experience of traditional beverages without the alcohol. With both an online presence and physical stores, Boisson aims to redefine the way people drink—without compromise.

Fable

Premium tableware for everyday dining. Fable is dedicated to becoming a zero-waste company, and they only partner with makers who put the earth first, using recycled clay and eco-friendly packaging.

Brands Using by Gorgias

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Granuella
Cilimandgarno

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Dolce Granuella
Cilidgarno

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After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

See cravisi
Barbarossa

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Edge & Em
Puyol

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Dolce Granuella
Cilidgarno

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See cravisi
Barbarossa

After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

Granuella
Cilimandgarno

After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

After signing up with 1-800-D2C you'll be able to see more information about this premium Tool.

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Gorgias Overview

What is Gorgias?

Gorgias is a comprehensive customer support platform designed specifically for ecommerce brands. It streamlines customer service operations, increases efficiency, and helps brands provide exceptional customer experiences by integrating various communication channels and automating repetitive tasks.

Centralized Customer Support

Gorgias brings every customer support channel—email, social, live chat, and more—into one platform, letting you manage all interactions in one place. With seamless integrations into Shopify and other tools, teams can efficiently handle orders, refunds, and customer inquiries, all while viewing full customer data to personalize responses. This centralization ensures that support agents have a complete view of customer interactions, allowing for more personalized and efficient responses.

Automation and Efficiency

Gorgias' AI handles repetitive tickets like shipping or order updates, freeing up your team for high-value conversations. The AI is customizable to your brand voice and policies, ensuring personalized and accurate responses. Gorgias leverages automation to handle repetitive tasks and common customer inquiries. With features like automated responses, tagging, and macros, support agents can focus on more complex issues, improving response times and overall productivity. 

Automate responses for common inquiries and guide customers to solutions in real-time. Gorgias' branching flows help answer questions, recommend products, and update orders—keeping customers engaged and your team efficient.

Integration with Ecommerce Tools

Gorgias integrates seamlessly with popular ecommerce platforms like Shopify, Magento, and BigCommerce, as well as other essential tools such as Yotpo for reviews, Recharge for subscription management, and Klaviyo for email marketing. Gorgias integrates with over 100 apps, giving you a unified view of your customer data and allowing you to make updates across different platforms without leaving the Gorgias interface.

Enhancing Customer Engagement

With Gorgias, ecommerce brands can engage customers more effectively by providing timely and relevant responses. The platform supports personalized messaging and helps brands manage customer interactions proactively, leading to higher satisfaction rates and stronger customer loyalty. Gorgias live chat widget allows customers to get real-time help with AI-driven responses, decreasing the number of tickets and boosting customer satisfaction. Customizable workflows can handle frequently asked questions before they even reach your team.

Gorgias Pricing

Gorgias is quite expensive tool to include in your stack. Gorgias offers tiered pricing plans based on the number of support tickets processed monthly. This flexible pricing structure allows businesses of all sizes to find a plan that fits their needs and budget. They also are rolling out a cost-per-click model for customer support tickets. Additionally, Gorgias provides a free trial, enabling brands to explore its features before committing to a subscription.

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